AU

Terms & Conditions

Welcome to Normal!

Thanks for using our products and services, and taking the time to read our terms and conditions. This website located at www.itsnormal.com (Website) is owned and operated by Fem Technologies Pty Ltd ABN 11 643 196 990 trading as ‘Find Your Normal’ (Normal, we, us or our).

By using this Website or ordering our products or services, you agree to the following terms and conditions (Terms), which, together with our privacy policy, govern your access to and use of the Website.

We reserve the right to amend these Terms from time to time.

GENERAL TERMS

1               Introductions

(a)           carefully sourcing our devices;

(b)           supplementing our devices with educational materials; and

(c)           making sure the purchasing experience is easy, convenient and regret-free.

2              Jurisdiction

These Terms are governed by the laws of New South Wales, Australia.

3              Contact

If you have any queries regarding these Terms, please contact us at hello@itsnormal.com.

WEBSITE TERMS OF USE

4              User account‍

(a)           be over 18 years of age;

(b)           reside in Australia;

(c)           be capable of entering a legally binding agreement with Normal; and

(d)           agree to these Terms.

5              Closing your Account

6              Survey

7               Intellectual property

8              Linking and Third Party Content‍

9              Your conduct

(a)           use the Website in breach of any applicable laws or regulations;

(b)           use the Website for commercial purposes (including for competitive advantage or to the competitive disadvantage of Normal);

(c)           use the Website to harm, abuse, harass, stalk, threaten or otherwise offend others;

(d)           interfere with, disrupt, or create an undue burden on the Website;

(e)           upload, post, transmit or otherwise make available any material that:

(i)             is not your original work, or which may infringe the intellectual property or other rights of another person;

(ii)           is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, fertility status, age, sexual orientation or any physical or mental disability;

(iii)         includes an image or personal information of another person unless you have their consent;

(iv)          you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;

(v)           contains large amounts of untargeted, unwanted or repetitive content; or

(vi)          contains financial, legal or other professional advice.

(a)           use any method or process (including data scraping, web-bots, collection or accumulation tool, robot, spider or scripted responses) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, assessing, analysing, modifying or repacking the Content;

(b)           use, obtain, or attempt to obtain from the Website, information in order to identify or discover pricing, underwriting, rating and related business methodology or systems; or

(c)           do anything which will or may damage, disrupt access to or interfere with the proper operation of the Website.

If you believe that a user has breached any of the above conditions, please contact us.

10           Your content

11            Cookies

12            Liability‍

13            Warranty and disclaimer

TERMS OF SALE

14           Availability of products

(a)           certain products or services may be available exclusively online through the Website;

(b)           these products or services may have limited quantities;

(c)           we will try to include a statement on the Website if we are aware that a particular product is out of stock, but we are under no obligation to do so;

(d)           we reserve the right to:

(i)             limit the quantity of any product that we offer;

(ii)           change the description or price of any product;

(iii)         modify or discontinue any product; or

(iv)          notify you that a product you ordered is unavailable; and

(e)           although we do our best to display as accurately as possible the colours and images of our products, we cannot guarantee that your computer monitor’s display of any colour will be accurate.

(a)           we will not charge you for the product that we have not supplied to you;

(b)           we will contact you to discuss whether we can supply a substitute product to you; and

(c)           except as required by law, we will not be liable to you for any resulting loss.

15            Order process

(a)           accept or reject your order for any reason, including (without limitation) unavailability of the product, an error in the product description or price, or an error in your order; and

(b)           limit or reject orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

16           Title and risk

(a)           we retain ownership of the product until we receive payment in full for it; and

(b)           title and risk in the product pass to you upon delivery of the product to you.

17            Promo codes

18           Money back guarantee

(a)           send you a prepaid parcel satchel for returning the product to us; and

(b)           within 5 business days after receiving the product back from you, refund the full amount that you paid for the product, using payment method from your original order or if you so choose, provide you with the store credit for the same amount.

19           Warranty

(a)           you find a functional fault in one of our products (for example, the product is broken, not vibrating correctly or not charging correctly); and

(b)           within one year of the original purchase date, you email us at hey@itsnormal.com and include:

(i)             a request to use the product warranty;

(ii)           details of your original order;

(iii)         a photo of the product;

(iv)          a description of the functional fault;

(v)           a receipt or proof of purchase; and

(vi)          your preference of a refund or replacement of the product,

then we will:

(c)           assess your warranty request; and

(d)           if we agree that you are eligible to use the product warranty:

(i)             send you a prepaid parcel satchel for returning the product to us; and

(ii)           within 5 business days after receiving the product back from you, based on the preference you expressed under clause 22.1(b)(vi), either send you a replacement product, or refund the full amount that you paid for the product, using the payment method from your original order.

(a)           the request is sent to hello@itsnormal.com more than one year after the original purchase date;

(b)           you do not provide a receipt or proof of purchase;

(c)           the product you purchased does not have a functional fault (for example, you will not be eligible to use the product warranty for cosmetic damage or general wear and tear);

(d)           the product has been damaged through misuse, accident or neglect; or

(e)           the product has been modified or repaired by anyone other than Normal.